A BIG shout out to Keith Jaskol and Darryl Dunlap for living the TPG Why: We are professionals, helping other professionals be more successful at what they do. Great job Keith and Darryl!

I want to compliment PBM on the excellent job they have done assisting me in improving the level of service we provide to our tenants at our Brighton, MI properties. Over the last six months I have found:

• the response time to tenant service requests have improved
• our expenses have decreased
• service interruptions have decreased due to regular inspections for the facility and equipment
• grounds appearance is improved from regular maintenance
• tenant satisfaction has improved

I look forward to continue working with Keith and Darryl, and benefiting from their professionalism, expertise, and dedication to providing a high level of quality service.

Sincerely,

Kathleen Augustine

Senior Property Manager, Osprey Management Company