Congrats to William Bergos and Terrell McBride-Hamlin
A Heroic Shout Out to William Bergos and Terrell McBride-Hamlin. Great job stepping up when your help was needed the most. Thank you for your awareness and sense of urgency ! Way to go PRO!
PRO-AM 18: I RESPOND WITH A SENSE OF URGENCY. EVERY CLIENT. EVERY CO-WORKER. EVERY TIME.
Randy and Bryan,
I will forward you more detailed information later, but a woman stopped by the office this afternoon to express her gratitude to William Bergos, whom provided the Heimlich Maneuver when she was choking in the food court and “saved her life”. This incident happened this afternoon in front of many witnesses, as the woman began choking after she felt her throat close while eating. She was very grateful (as am I) that William observed her struggling, approached her and asked if she needed The Heimlich Maneuver, and proceeded to apply it after she gave affirmation. The food in her throat was dislodged, and she resumed breathing normally.
She also wanted to acknowledge Terrell, whom she said was extremely nice and helpful. I wanted the two of you to know about the excellent performance of your employees today. She said that she will be emailing me her tale and expressing her gratitude (which I will forward to you), and Security is also doing an incident report, but I can verify that the incident happened and William was indeed heroic today. Well done!
Kurt R., General Manager, SouthPark Mall